FAQ

❓ **Frequently Asked Questions (FAQ)**

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**1. Where do you ship from?**  

We ship from our logistics partners in France. All orders are processed within 24–48 hours (excluding weekends and holidays).

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**2. When will I receive my order?**  

Estimated delivery times:

- France: 2 – 5 business days  

- Europe: 4 – 8 business days  

- International: 7 – 14 business days  

You'll receive a tracking link once your order has been shipped.

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**3. Do you offer free shipping?**  

Yes! We offer **free shipping** on all orders over €49.  

Orders below this amount are charged a flat fee of €4.95.

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**4. Can I cancel or change my order?**  

If your order hasn't been processed yet, contact us immediately at **contact@nexamix.com** and we’ll do our best to assist you.

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**5. What if my order arrives damaged or incorrect?**  

Please contact us with photos of the damaged/incorrect item and your order number. We will work quickly to resolve the issue.

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**6. What’s your return policy?**  

You can return unopened and unused products within 14 days.  

For more details, please visit our [Return & Refund Policy](#).

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**7. Are your products cruelty-free and natural?**  

Absolutely. All our skincare products are cruelty-free, and we focus on using natural, clean ingredients.

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**8. How can I contact you?**  

You can reach us via email at **contact@nexamix.com**  

or through our [Contact Us](#) page.

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✨ Still have questions?  

We’re here to help — feel free to reach out anytime!